Last updated: 2026-06-24

Privacy Policy

Runtrigger Limited ("Runtrigger", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you access or use our websites, mobile and web applications, APIs, and other services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use the Services.

1. Information We Collect

1.1 Information You Provide to Us

When you register for an account, use our AI-powered features, or contact us, we may collect:

Account Information: name, email address, password, profile information, and account preferences.
User Content: images, videos, text prompts, documents, and other materials you upload, generate, or process through our Services.
Payment Information: billing address and payment method details (processed by third-party payment processors; we do not store full payment card information).
Communications: records of your correspondence with us, including support requests and feedback.

1.2 Information We Collect Automatically

When you use our Services, we may automatically collect:

Device and Log Information: IP address, device type, operating system, browser type, unique device identifiers, and system logs.
Usage Information: features used, interactions with our AI tools, generated outputs, session duration, and error reports.
Cookies and Similar Technologies: we use cookies, local storage, and analytics tools to remember your preferences, understand usage patterns, and improve the Services.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, maintain, and improve our Services and AI-powered features.
Process your requests, generate outputs, and deliver the functionality you request.
Personalize your experience and recommend relevant features.
Communicate with you about your account, updates, security alerts, and promotional information (where permitted).
Analyze usage trends and optimize product performance.
Detect, prevent, and address fraud, abuse, security risks, and technical issues.
Comply with applicable laws, regulations, and legal processes.
Enforce our Terms of Service and other policies.

3. AI Processing and Third-Party Providers

Runtrigger integrates with third-party artificial intelligence and machine learning providers ("AI Providers") to power certain features. When you use AI features:

Your inputs, prompts, and related content may be transmitted to AI Providers for processing.
We select AI Providers that maintain appropriate data protection and security standards.
Please do not submit sensitive personal information, confidential business data, or illegal content through AI features unless you have the right to do so.
AI Providers may use processed data in accordance with their own privacy policies and terms. We encourage you to review those policies.

We do not sell your personal information. We may share information in the following circumstances:

Service Providers: with trusted vendors who perform services on our behalf, such as hosting, cloud storage, payment processing, analytics, email delivery, customer support, and AI processing.
Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
Legal Compliance: when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety and that of our users or others.
With Your Consent: in any other manner you authorize.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information, subject to legal exceptions.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the information below.

8. International Data Transfers

Runtrigger is based in Hong Kong. Your information may be transferred to and processed in countries other than your own, including countries where our service providers operate. We take appropriate measures to ensure your information receives adequate protection in accordance with applicable data protection laws.

9. Children's Privacy

Our Services are not intended for individuals under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. Your continued use of the Services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG